Overview

Our refund and returns policy is 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

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Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be eligible for a refund.

Any item that is returned more than 30 days after delivery date.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

We do not refund for non-delivered items due to address errors. We cannot be held responsible if the non delivery is due to a shipping delay or courier error. Please note that all our parcels have tracking numbers, so we will always try our best to facilitate prompt delivery but cannot be held accountable for 3rd party shipping failure.

Late or missing refunds

If you haven’t received your refund within a reasonable time period, please contact us at sales@slycollective.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please send us an email at sales@slycollective.com with your name, purchase proof, reason for exchange and your shipping address.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Shipping returns

To return your product, you should mail your product to:

SLY Collective Returns

6 Martinique Court

Parrearra

4575

QLD

Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at sales@slycollective.com for questions related to refunds and returns.

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