Shipping cost to New Zealand is a flat rate of AUD$11.95.

Delivery to New Zealand customers usually takes 10 business days.

Other international destinations can take between 10 – 15 business days.

Should your parcel not arrive within these estimated times, please let us know so we can help you track your parcel.

Should you receive incorrect items or the wrong shipment. First of all, we apologies. Notwithstanding the fact that we have great staff who do their best - human error is unavoidable, hence we have systems in place to help rectify incorrect shipments.

Please notify us within 7 days of receiving such shipment at info@slycollective.com or use the contact form below. Include your name and/or order number for clear identification. We will cover all shipping costs in such cases. The correct items will be sent to you upon receipt of incorrect items.

If there are other reasons why you need to return items. Read more about exchanges, returns and refunds. 

Unfortunately, on rare occasions your parcel may be undelivered or lost. Because we have fully integrated shipping platform technology with Auspost and Sendle, this effectively means parcels can be located 24/7. This is true 99.9% of the time. 

Australia Post and Sendle are both independent 3rd party providers.  SLY Collective cannot be held responsible for lost or undelivered parcels once the parcel is in the hands of the shipping companies. Australia Post and Sendle have their own procedures to follow in the case of lost parcels. They also have insurance in place for these situations.

For undelivered items please contact:

• Australia Post Lost Parcel Service at 131318 or Missing, Lost or Damaged Item

• Sendle Customer Enquiry at Sendle HQ

You will need your unique tracking number to identify your shipment.

If there are other reasons why you need to ship items to SLY Collective, you can read more about our policies regarding exchanges, returns and refunds here.