SHIPPING YOUR SLY UNDIES

Shipping costs are shown at the checkout. They are calculated according to the total weight of the items in your cart and your shipping destination. Orders of 2 or more items will have tracking enabled. Your email address is used by the shipper to notify you of the estimated time of delivery, and progress.


HANDLING TIME


Once your order has been placed, it usually takes 1-2 day to process and get it ready for shipment

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The exact costs are listed below.


In Australia our shipping partners are Australia Post and Sendle.

Free shipping. There are no shipping charges for purchases of more than AUD$80.00.

Flat rate of $1.25 per item for each product sold when cart total is less than AUD$80.00.

If you buy one item, it will be posted in an envelope. If you buy 2 or more items they will be shipped in a satchel and allocated a tracking number.

*Please note: Please double check your shipping information at checkout. It will save you hassles and money, as we unfortunately cannot cover extra shipping costs incurred when you enter incorrect customer information.

SHIPPING COSTS

Australia


Sendle is Australia's first 100% carbon neutral delivery service.

In Australia our shipping partners are Australia Post and Sendle.

Free shipping. There are no shipping charges for purchases of more than AUD$80.00.

Flat rate of $1.25 per item for each product sold when cart total is less than AUD$80.00.

If you buy one item, it will be posted in an envelope. If you buy 2 or more items they will be shipped in a satchel and allocated a tracking number.


DELIVERY TIMES

Australia


Delivery times vary from state to state and is relative to the proximity of our offices in Queensland.

Delivery to Southern and Eastern Australia take between 2 - 4 business days.

NT and Tassie take about 5 business days.

Western Australian deliveries take between 7 – 10 business days. Please note that these are estimates only.

Because shipping efficiency affect public holidays, especially Christmas, it is therefore advisable to order well in advance. Alternatively please request express shipping.



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Sendle is Australia's first 100% carbon neutral delivery service.


TRACK YOUR PARCEL HERE
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International, P.O.Boxes and parcel lockers are shipped with Auspost.


TRACK YOUR PARCEL HERE

INTERNATIONAL


Shipping cost to New Zealand is a flat rate of AUD$11.95.

Parcels sent to EUROPE are charged at a flat rate of AUD$25.00 and will be allocated a tracking number. 

When shipping to the USA, a flat rate of AUD$21.00 is charged and parcels are allocated a tracking number.

Please contact us at info@slycollective.com to confirm shipping costs to countries not listed here.

We comply with all international destination restrictions, and because of this, some products cannot be shipped to certain international destinations.


FREQUENTLY ASKED QUESTIONS

The email address you provide us during checkout will be used to notify you of the status of your shipment.

Please expect a shipment notification from Auspost or Sendle. The shipper will give you your unique tracking number. You can track your parcel’s shipping progress yourself by clicking on the links above.

If you received an Auspost tracking number, enter this number into the Auspost tracking tool, if you are unsure, or do not have the tracking number, we will gladly provide it to you.

If you received a Sendle tracking number, enter this number into the Sendle tracking tool, if you are unsure, or do not have the tracking number, we will gladly provide it to you.


DISCLAIMER

Our shippers are independent 3rd party providers and SLY Collective PTY LTD cannot be held responsible for lost or undelivered parcels, once your parcel has left our premises. We will always do our best to help you should you encounter a problem with shipping.