Shipping costs are shown at the checkout. They are calculated according to the total weight of the items in your cart and your shipping destination. Orders of 2 or more items will have tracking enabled. Your email address is used by the shipper to notify you of the estimated time of delivery, and progress.

HANDLING TIME

Once your order has been placed, it usually takes 1-2 day to process and get it ready for shipment

The exact costs are listed below.

In Australia our shipping partners are Australia Post and Sendle.

Free shipping. There are no shipping charges for purchases of more than AUD$80.00.

Flat rate of $1.25 per item for each product sold when cart total is less than AUD$80.00.

If you buy one item, it will be posted in an envelope. If you buy 2 or more items they will be shipped in a satchel and allocated a tracking number.

*Please note: We are not responsible for shipping costs incurred due to incorrect customer information.

Delivery times vary from state to state and is relative to the proximity of our offices in Queensland.

Delivery to Southern and Eastern Australia take between 2-4 business days.

NT and Tassie take about 5 business days.

Western Australian deliveries take between 7 – 10 business days. Please note that these are estimates only.

Because shipping efficiency affect public holidays, especially Christmas, it is therefore advisable to order well in advance. Alternatively please request express shipping.

SHIPPING COSTS

Australia

Sendle is Australia's first 100% carbon neutral delivery service.

In Australia our shipping partners are Australia Post and Sendle.

Free shipping. There are no shipping charges for purchases of more than AUD$80.00.

Flat rate of $1.25 per item for each product sold when cart total is less than AUD$80.00.

If you buy one item, it will be posted in an envelope. If you buy 2 or more items they will be shipped in a satchel and allocated a tracking number.

DELIVERY TIMES

Australia

Delivery times vary from state to state and is relative to the proximity of our offices in Queensland.

Delivery to Southern and Eastern Australia take between 2 - 4 business days.

NT and Tassie take about 5 business days.

Western Australian deliveries take between 7 – 10 business days. Please note that these are estimates only.

Because shipping efficiency affect public holidays, especially Christmas, it is therefore advisable to order well in advance. Alternatively please request express shipping.

Sendle is Australia's first 100% carbon neutral delivery service.

TRACK YOUR PARCEL HERE

International, P.O.Boxes and parcel lockers are shipped with Auspost.

TRACK YOUR PARCEL HERE

INTERNATIONAL

Shipping cost to New Zealand is a flat rate of AUD$11.95.

Parcels sent to EUROPE are charged at a flat rate of AUD$25.00 and will be allocated a tracking number.

When shipping to the USA, a flat rate of AUD$21.00 is charged and parcels are allocated a tracking number.

Please contact us at info@slycollective.com to confirm shipping costs to countries not listed here.

We comply with all international destination restrictions, and because of this, some products cannot be shipped to certain international destinations.

FREQUENTLY ASKED QUESTIONS

The email address you provide us during checkout will be used to notify you of the status of your shipment.

Please expect a shipment notification from Auspost or Sendle. The shipper will give you your unique tracking number. You can track your parcel’s shipping progress yourself by clicking on the links above.

If you received an Auspost tracking number, enter this number into the Auspost tracking tool, if you are unsure, or do not have the tracking number, we will gladly provide it to you.

If you received a Sendle tracking number, enter this number into the Sendle tracking tool, if you are unsure, or do not have the tracking number, we will gladly provide it to you.

Should you receive incorrect items or the wrong shipment. First of all, we apologies. Notwithstanding the fact that we have great staff who do their best - human error is unavoidable, hence we have systems in place to help rectify incorrect shipments.

Please notify us within 7 days of receiving such shipment at info@slycollective.com or use the contact form below. Include your name and/or order number for clear identification. We will cover all shipping costs in such cases. The correct items will be sent to you upon receipt of incorrect items.

If there are other reasons why you need to return items. Read more about exchanges, returns and refunds.

Unfortunately, on rare occasions your parcel may be undelivered or lost. Because we have fully integrated shipping platform technology with Auspost and Sendle, this effectively means parcels can be located 24/7. This is true 99.9% of the time.

Australia Post and Sendle are both independent 3rd party providers. SLY Collective cannot be held responsible for lost or undelivered parcels once the parcel is in the hands of the shipping companies. Australia Post and Sendle have their own procedures to follow in the case of lost parcels. They also have insurance in place for these situations.

For undelivered items please contact:

Australia Post Lost Parcel Service at 131318 or Missing, Lost or Damaged Item
Sendle Customer Enquiry at Sendle HQ

You will need your unique tracking number to identify your shipment.

DISCLAIMER

Our shippers are independent 3rd party providers and SLY Collective PTY LTD cannot be held responsible for lost or undelivered parcels, once your parcel has left our premises. We will always do our best to help you should you encounter a problem with shipping.