Shipping
SHIPPING YOUR SLY UNDIES
Shipping costs are shown at the checkout. They are calculated according to the total weight of the items in your cart and your shipping destination. Orders of 2 or more items will have tracking enabled. Your email address is used by the shipper to notify you of the estimated time of delivery, and progress.
HANDLING TIME
Once your order has been placed, it usually takes 1-2 day to process and get it ready for shipment.
SHIPPING COSTS
Australia
Sendle is Australia’s first 100% carbon neutral delivery service.
In Australia our shipping partners are Australia Post and Sendle.
Free shipping.
There are no shipping charges for purchases of more than AUD$80.00.
Flat rate of $1.25 per item for each product sold when cart total is less than AUD$80.00.
If you buy one item, it will be posted in an envelope.
If you buy 2 or more items they will be shipped in a satchel and allocated a tracking number.
DELIVERY TIMES
Australia
Delivery times vary from state to state and is relative to the proximity of our offices in Queensland.
Delivery to Southern and Eastern Australia take between 2 – 4 business days.
NT and Tassie take about 5 business days.
Western Australian deliveries take between 7 – 10 business days. Please note that these are estimates only.
Because shipping efficiency is affected by public holidays, especially Christmas, it is advisable to order well in advance.
Alternatively please request express shipping.
Australia-wide shipping times vary between a few days to a week.
International shipping times vary between 4 – 12 weeks. Auspost advises that if an international parcel is not delivered within 3 months, only then can an enquiry for compensation be lodged. In line with this, SLY Collective will offer a refund for undelivered international parcels, once a parcel is deemed lost, after a period of 3 moths.
Sendle is Australia’s first 100% carbon neutral delivery service, and a 2020 winner of the Deloitte Technology Fast 50 Leadership Awards
TRACK YOUR PARCEL
International, P.O.Boxes and parcel lockers are shipped with Auspost.
› Tracking, so you can see where your parcel is and when you can expect it
› Cover, in case something happens
› Ability to return items, which usually means a return shipping label included.
Returns and cover aren’t always free, so it’s great that we offer them as part of the purchase so you can avoid those extra fees at checkout. (For the record, all returns with Sendle are free, and all parcels include $100 of Sendle Cover!)
FREQUENTLY ASKED QUESTIONS
DISCLAIMER
Our shippers are independent 3rd party providers and SLY Collective PTY LTD cannot be held responsible for lost or undelivered parcels, once your parcel has left our premises. We will always do our best to help you should you encounter a problem with shipping.