FAQ

IS THE UNDERWEAR TOO BIG OR TOO SMALL ?

Your peace of mind is important to us.

We want you to enjoy shopping on our website knowing that swopping sizes is part of the service we offer at no cost to you.

Should you need to upsize or downsize, contact us at info@slycollective.com and we will arrange the shipment for you.

This is the final step on our customers purchasing journey, so we will try make it as seamless as possible.

Please take the time to familiarise yourself with our size guide.

Underwear that is returned to us for a size exchange is discarded. Size exchange requests must be made within 30 days of delivery.

IS THERE SOMETHING WRONG WITH YOUR ITEM ?

Here at SLY we pay obsessive attention to detail and quality.

Our commitment to quality is our number one priority, besides you 😉

If the quality of any of our products is defective and the fault is deemed to be a manufacturing error, we offer an exchange or full refund and will pay for the cost of returning your underwear to us.

Please notify us within 30 days of receipt of any defective goods.

If you would like a refund, please contact us at info@slycollective.com with your order number and the reason for the refund. 

The total amount for the item returned (not shipping cost) will be refunded on the same monetary platform that the original purchase was made on.

Also bear in mind that items must be in brand new condition, with tags still attached.  

We cannot accept responsibility for shipping errors for returned items in transit. See our Terms and Conditions - Manufacturing Faults

REFUNDS

Our commitment to quality is our number one priority.

Because our products are intimates, we are unable to accept returns for refunds on products.

We will never place returned items back into our inventory.

We would never sell returned underwear.

We know that you will understand, because you would not like to buy returned underwear either.

DID WE SEND THE WRONG PRODUCT?

Oops, soz.

We love our team here at SLY Collective. No robots, all human over here.

So mistakes will happen. It's Ok. We will rectify no prob.

Please get in touch and let us know what happened. We will make good because you are extremely important to us.