Terms & Conditions

These terms and conditions (“Terms”) govern your use of this website, and any linked pages (“Website”). By using the Website and/or the purchasing a product from us, you agree to be bound by these Terms.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

These Terms supersede all previous written or verbal statements or representations and constitute the sole and complete agreement between you and us in respect of your use of the Website and Service.

We may vary these Terms at any time. We shall give notice of any variation to these Terms by posting the revised Terms on the Website. Your continued use of the Website after such notice shall constitute acceptance of the variation. Further, we shall give notice of any variations to you by email to the email address supplied by you to us. Your use of the Service after receipt of such notice shall constitute acceptance of the variation.

Purchasing and Products

Exchange, Returns and Refunds

If you need a refund for your item, contact us on info@slycollective.com with your order number and the reason for the refund. We will respond with instructions to be followed. For a full refund, the item must be new and unopened and be returned within 30 days of delivery. We’ll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item). You will receive the refund within 28 days of us receiving the item. The total amount for the item returned will only be paid back on the same monetary platform that the original purchase was made on. We cannot accept responsibility for shipping errors for returned items in transit.

Pricing

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Products

Certain prroducts or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Billing

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.

Manufacturing faults

We endeavour to create the highest quality products. If any product you purchase is faulty, please contact us immediately with your purchase details and an explanation of the fault. Sizing of products is according to the size chart, however the size and/or product measurement may vary slightly due to the manufacturing process. The acceptable tolerance is 1cm. When we receive a returned item, it will be sent to quality control for evaluation. If the fault is deemed to be a manufacturing error, we offer an exchange or full refund and will pay for the cost of returning the item to us.

Shipping

Our shipping partner will be identified in the shipping details of your purchase. When ordering two or more items, your shipment will be allocated a tracking number. Log into your account to locate the tracking details. An item’s shipping status can also be located via the homepage of the shipper. Shipping status notifications will be sent to the email address supplied by you.

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. When you place an order, we will estimate shipping costs based on the option you choose. Please note that shipping rates for most items are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded off. If no one is home for the delivery of your purchase, local postal guidelines will apply.

Price and Import Tax

All prices originate in Australian Dollars. Any home currency prices listed are indicative, based on current exchange rates. The total transaction amount may vary slightly once your order is charged to your credit card if this is your chosen method of payment. The reason for this is that when your order is charged to your card, the exchange rate used by your credit card company may vary to that indicated at the time of placing the order.

The prices listed on our website do not include relevant overseas duties and other custom charges that the package may incur when entering the country of destination. The majority of shipments are delivered free of customs taxes and duties however the destination country’s customs agency may select your shipment for assessment and could charge duties and taxes on your shipment. This charge varies from country bto country and is not covered by us.

Use of website

Acceptance of Terms

Using the Website is conditional upon acceptance and compliance with these Terms. By purchasing a product from us, you agree to be bound by these Terms.

Intellectual Property Rights

The material contained on the Website is copyright. Except to the extent permitted by relevant copyright legislation, you must not use, copy, modify, transmit, store, publish or distribute the material on the Website, or create any other material using material on the Website, without obtaining our prior written consent.

The Website, products, technology and processes contained in the Website may be the subject of other intellectual property rights owned by us or third parties. No license is granted in respect of those intellectual property rights other than as set out in these Terms. Your use of the Website must not in any way infringe the intellectual property rights of any person.

Conditions of Purchasing a Product

As a condition of purchasing a product from our site, you represent and warrant that: You are at least 18 years of age; All information supplied by you in your order details are complete, true and accurate; You shall keep your account, username and password details secure and shall not allow other people to access your account. In the event that you suspect a security breach you shall notify us immediately.

Communication

We reserve the right to send you email messages from time to time. Such Messages may include system updates, bulletins, administrative announcements, special requests, etc., and may be sent via email or regular mail.

Privacy Policy

Sly Underwear is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter and to personalize your shopping experience with us; that’s all.

Sly Underwear uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from SLY Collective only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalized shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience. Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous. We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

External Sites

The Website may contain links to, or frame, Websites of third parties (“External Sites”). We may not maintain or update the links. Links to, or framing of, External Sites should not be construed as any endorsement, approval, recommendation or preference by us or the owners or operators of the External Sites, or of any information, products or services referred to on the External Sites unless expressly indicated on the Website. We make no warranties and accept no liability in relation to material contained on External Sites. If a third-party links to the Website, it does not indicate an endorsement, authorization, sponsorship, affiliation, joint venture or partnership by or with us. In many cases we may not be aware that a third party has linked to the Website. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

User Comments, Feedback and Other Submission

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Errors

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Confidential Information

We do not want to receive confidential or proprietary information from you through our Website. If you transmit or post on the Website any material, information or idea, it shall be treated as non-confidential and non-proprietary and may be disseminated or used by us for any purpose.

Cookies

Cookies are a small piece of data stored on the web browser on your computer. Any web server (including this one) may: Store one or more cookies in your browser; Request your browser to transmit this data back to the web server; or; Request your browser to transmit a cookie that has been stored on your browser by another site within the same internet domain. The Website may store cookies on your web browser in order to improve service for you on your subsequent visits to the Website. By using cookies, Websites can track information about visitors’ use of the site and provide customised content. Most web browsers can be configured to notify the user when a cookie is received, allowing you to either accept or reject it. You may also inspect the cookies stored by your web browser and remove any that you do not want. If you disable the use of cookies on your web browser or remove or reject specific cookies from the Website or linked sites, then you may not be able to gain access to all the content and facilities on the Website.

Disclaimer and Limitation of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall SLY Collective, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Indemnification

You agree to indemnify, defend and hold harmless SLY Collective and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Governing Law

These Terms are governed by the laws of Queensland, Australia and you agree to be bound by the non-exclusive jurisdiction of the Courts of Queensland, Australia. In the event that any portion of these Terms is deemed by a court to be invalid, the remaining provision hereof shall remain in full force and effect.

Changes to Terms and Services

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. Contact Information

Questions about the Terms of Service should be sent to us at info@slycollective.com