RETURNS EXCHANGES REFUNDS
As convenient as online shopping is, it has its own challenges.
There's no opportunity to touch, feel or try on a product before purchasing.
We make it our mission to give you the information you need on the product pages to for peace of mind when purchasing on our website.
If you have any questions or queries regarding our products or company, we will gladly answer your questions and provide assurance of our commitment to you and sound business principles.
THERE MAY BE INSTANCES THAT YOU NEED TO EXCHANGE, RETURN OR REFUND YOUR PURCHASE.
NEED A DIFFERENT SIZE?
TOO BIG OR TOO SMALL ?
Your peace of mind is important to us.
We want you to enjoy shopping on our website knowing that swopping sizes is part of the service we offer at no cost to you.
Should you need to upsize or downsize, contact us at firstname.lastname@example.org and we will arrange the shipment for you.
This is the final step on our customers purchasing journey, so we will try make it as seamless as possible.
Please take the time to familiarise yourself with our size guide.
Underwear that is returned to us for a size exchange is discarded. Size exchange requests must be made within 30 days of delivery.